Klarna Braid Now Pay Later

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FREQUENTLY ASKED QUESTIONS

1. How does Klarna work?Less

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments.

To use Klarna to pay for your hair service on niasoulesalon.com, add styles you love to your basket and choose Klarna at checkout. Your purchase will be split into 4 equal payments. The first payment is due when your appointment is booked The remaining three payments will be automatically charged to your debit or credit card every two weeks. 

2. How do I sign up?

If your style is eligible for 4 interest-free payments with Klarna on niasoulesalon.com /sisieoboutique.com our sister boutique site will be presented at checkout. After confirming your phone number, you’ll be sent an SMS message to confirm your identity. You’ll then set up your payment method with Klarna and accept the terms of your payment plan. 

3. Are there requirements to use Klarna?Less

Yes, you’ll need:

A US-issued debit or credit card 

To be 18+ years old 

A US billing address 

An SMS-capable phone number

4. Which payment methods are accepted?Less

Klarna currently accepts all major debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted. If you choose to use your Sephora Visa Credit Card, your reward earn rate will be 1%. 

5. Where can I use Klarna?

You can use Klarna on niasoulesalon.com/ sisiekoboutique.com our sister boutique site

I see Klarna available at checkout online, but why is the option grayed out? 

All styles in your cart must be eligible to qualify for Klarna. Current restrictions include:  

You cannot buy a Gift Card . 

You cannot redeem niasoulesalon Rewards with Klarna 

You cannot use multiple payment methods, including gift cards. Klarna must be your sole payment type  

Your order cannot exceed $1000

6. What if I get declined from using Klarna?

You can use an alternate payment method to complete your purchase of a style service . To use Klarna for future salon appointment , please reach out to Klarna’s customer service team to discuss options. You can contact them in the Klarna app or at klarna.com. 

7. Will this affect my credit score?

No. When you sign up for Klarna, they may perform a soft credit check. This will not impact your credit score or show up as a hard inquiry on your credit report. 

8. If the order total changes, how does that affect the 4 payments?

If your style total changes for any reason, the payments will be adjusted accordingly. 

9. What if the order is canceled, will I still be charged?

No, you will not be charged. Please reach out to Klarna’s customer service team in the Klarna app or at klarna.com for any additional support. 

10. How long does it take to reverse a pending authorization?

Most authorizations are reversed within 24 hours, however this is ultimately up to your financial institution. 

11. What if I can’t make a payment?

Please reach out to Klarna’s customer service team and they’ll be happy to look into the options available. You can contact them 24/7 in the Klarna app or at klarna.com. 

12. Are there late fees?

A late fee of up to $7 may be charged if an automatic payment cannot be collected. Please see terms for full details.